DIGITAL DOWNLOADS (EPISODES) FAQs

Support Information

System Requirements

Operating system: Windows 2000,XP

Connection Speed: Minimum 800 kbps

Media Player: Windows Media Player 10.X or later

Browser: IE 6.0 or later, Firefox 1.5

Sample Files

To test your systems compatibility, please download this file.

You may need to download KB910393 Update for Windows XP Media Center Edition 2005 from the Microsoft site. This download is available to customers running genuine Microsoft Windows.

Important General Questions

Is downloading from this site legal?

Yes! ADV Films lets you download movies and TV shows legally. (Thank you for asking!)

What if I live outside the U.S.?

At this time, only users in the United States can download from our site. Please check again soon, as we will be expanding to many other countries.

What is the image quality on the downloads?

Great! Our downloads are equal to or better than the standard DVD-quality images. You will get good-looking shows!!

DOWNLOADING QUESTIONS

What program will I need to play my downloaded file?

You will need Windows Media Player 10 or 11 to playback your downloaded file. (See System Requirements.) Additionally, you must have the Windows Media VC-1 Codec.

Can these files be played on PC and MAC?

These downloads are PC only for now, they require Windows Media Player.

Can these files be played on portable media devices?

No. Unfortunately not at this time. Hopefully this is something that will be available in the future.

I have a dial-up internet connection. Can I download from your site?

We do not recommend downloading these files through a dial-up connection as the files are very large.

Is the file encrypted in some way that it can only be watched on the PC it’s downloaded to?

It is encrypted with Windows Media 10 DRM. (It will play in "Plays for Sure" devices, i.e. Windows Media Player 10 and 11.) This means that you will only be able to play the file in a computer that is "associated" with your customer account. You designate which device(s) you want "associated" with your download. You will have a limit of 3 "associations".

After downloading from the website, will I be able to burn it to a CD or a DVD or transfer it to another PC?

You can copy the file, but it will only play on machines with Windows Media 10 or 11 that are "associated" with your customer account. You will have a limit of 3 “associations”.

Is there a way we can verify a file was downloaded?

Please download the test file on our support page. If you can play the test file, you should be able to enjoy all the other content as well.

Is the download available automatically after payment? Is there a time frame?

The download is available at checkout.

What if something has been half downloaded and their computer crashes, can it be resumed?

You can download the file at any time after you check out. If you have a connectivity problem, simply download the file again later.

I receive this error message when trying to play my downloaded file: "An operation was attempted on a pin that doesn't exist in the DirectShow filter graph." What does it mean?

This error message typically happens when the Windows Media VC-1 codec is not installed on your computer. To ensure the VC-1 codec is installed and working properly, please download the sample file located at the top of this page.

PAYMENT QUESTIONS

What types of payment will you accept for my order?

We accept Visa, MasterCard, Discover, Money Orders, Cashier’s Checks and Paypal, although you will not be able to download any digital goods until payment has been received and processed.

Will I receive an order confirmation?

Yes. You will receive an order confirmation to your registered email account with the details of your purchase.

What if I want a refund?

We’re very sorry, but there are no refunds for digital goods.

OTHER GENERAL QUESTIONS

If I have an issue not listed here, can I contact someone at ADV?

You can email customer@advfilms.com, but we do not provide player/computer/OS support.

How large is a typical episode file?

Most of our download files are encoded between 2000k and 4000k per second and use around 500 MB’s of hard drive space.

How long does it take to download a typical episode?

With a fast connection (Cable Modem, DSL) your DVD-quality, 25-minute episode should take about 30 minutes to download. However, you can begin watching it while you are still downloading.